Shipping policy

Last Updated: November 10, 2026

Welcome to Lunverique.

These Terms of Service ("Terms") govern your access to and use of www.lunverique.com (the "Site"), including all products, services, features, and purchasing options made available through our online store.

By accessing or using the Site, creating an account, or placing an order, you agree to be bound by these Terms and the policies referenced on the Site. If you do not agree to these Terms, please do not access or use the Site.

1. Store Information

Lunverique is an independently operated online retail store based in the United States. We offer clothing and footwear through our online store.

Website
https://www.lunverique.com/

Customer Support Email
hello@lunverique.com

Customer Support Phone
+1 281-659-4213

Business Address
9014 Hopson Rd, Cleveland, TX 77328, United States

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Central Time (CT)
Saturday – Sunday: Closed

2. Eligibility and Acceptable Use

By using the Site, you represent that you have the legal capacity to enter into a binding agreement under applicable law. If you are under the age of legal majority in your jurisdiction, you may use the Site only with the involvement and authorization of a parent or legal guardian where permitted by law.

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

Use the Site for any unlawful, fraudulent, deceptive, or unauthorized purpose.
Interfere with or disrupt the security, availability, or normal operation of the Site.
Attempt to gain unauthorized access to our systems, accounts, or services.
Upload, transmit, or distribute viruses, malicious software, or other harmful code.
Use automated systems to access, collect, copy, or misuse Site content in violation of law or these Terms.
Misrepresent your identity or provide false or misleading information when placing an order or creating an account.
Violate laws, regulations, or third-party rights while using the Site.

We reserve the right to take reasonable measures to address violations of these requirements, subject to law.

3. Product Information and Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, sizing information, colors, prices, and other product details displayed on the Site are accurate and up to date.

Actual product colors, appearance, and proportions may vary slightly depending on your device, screen settings, lighting, or viewing conditions.

Please review product descriptions, available sizes, specifications, and other relevant information carefully before placing an order.

Product information and pricing applicable to your purchase are generally those displayed at the time you submit your order, subject to order acceptance and law. Changes to product listings will not retroactively change the terms of an order that has already been accepted, except as permitted or required by law.

If you have questions about a product before purchasing, please contact our customer support team.

4. Product Availability

Product availability may change without prior notice and may vary depending on size, color, or other product options.

We reserve the right to update product listings, limit purchase quantities, or discontinue products when reasonably necessary.

If a product becomes unavailable after you place an order, we will make reasonable efforts to contact you using the information provided at checkout and explain the available options.

Depending on the circumstances, available options may include waiting for availability to resume, canceling the affected item, or receiving a refund. We will not substitute a different product without your express agreement.

If we cannot fulfill an order and you do not agree to an alternative arrangement, we will cancel the affected order and issue any refund due in accordance with law.

5. Pricing, Currency, and Taxes

Product prices, currency, shipping charges, and taxes are displayed on the Site or during checkout. Please review the complete order total before submitting your purchase.

Your order total may include:

Product prices.
Shipping charges.
Promotional discounts or other eligible offers.
Sales taxes, duties, or other charges disclosed during checkout.

Domestic Shipping

Standard shipping is free for orders delivered within the United States.

International Shipping

For orders shipped outside the United States, shipping charges depend on the destination country or region and the available shipping options. Shipping costs will be displayed at checkout before you complete your purchase, where international shipping is available.

Pricing Errors

We make reasonable efforts to maintain accurate pricing and checkout information. If a material pricing, technical, or listing error is identified, we will review the affected order and contact you when necessary.

Where an order cannot reasonably be fulfilled as agreed because of a material error, we may cancel the affected order and issue any refund due in accordance with law.

6. Orders and Order Acceptance

When you submit an order through the Site, you are making an offer to purchase the selected products under these Terms.

An order confirmation email indicates that we have received your order. It does not necessarily mean that your order has been accepted, processed, or shipped.

We reserve the right to review orders before acceptance or fulfillment, including for:

Payment authorization and transaction status.
Product availability.
Accuracy and completeness of billing and shipping information.
Fraud prevention and transaction security.
Compliance with these Terms and laws.

We may decline, hold, or cancel an order when reasonably necessary, including when:

Payment cannot be authorized or completed.
Billing or shipping information is incomplete, inaccurate, or unverifiable.
A transaction presents a reasonable fraud or security concern.
A product becomes unavailable.
A material pricing or technical error affects the order.
Processing the order would violate law or these Terms.

If we determine that an order cannot be accepted or fulfilled, we will make reasonable efforts to notify you using the contact information provided with the order.

If payment has already been collected, any refund due will be issued to the original payment method, subject to law and the procedures of the relevant payment provider.

Nothing in this section limits any rights or remedies available to consumers under law.

7. Payment Terms

We accept the payment methods made available during checkout. Depending on your location, device, transaction, and checkout eligibility, available payment methods may include:

Shop Pay
Shop Pay Installments
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet
Bancontact
MB WAY
Satispay

Not all payment methods are available for every order or location. The payment methods displayed at checkout are the methods available for your specific transaction.

Payment authorization is required before an order can be processed for fulfillment.

Payments are processed through Shopify and third-party payment providers. Your payment information is handled in accordance with the security, privacy, and payment processing practices of the relevant providers.

Lunverique does not represent that it independently stores complete payment card details. For additional information, please review our Privacy Policy and the payment provider's terms and policies.

Any installment payment arrangements, financing options, or related payment services are subject to the separate terms and eligibility requirements of the relevant provider.

8. Shipping and Delivery

Orders are processed and shipped in accordance with our published Shipping Policy.

Our standard order processing time is approximately 1–3 business days. The estimated shipping transit time is approximately 6–9 business days after an order has been processed and shipped.

Business days are Monday through Friday, excluding public holidays.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on carrier operations, weather conditions, holidays, customs procedures, destination restrictions, or other circumstances beyond our reasonable control.

Standard shipping is free for orders delivered within the United States.

For international orders, shipping charges and available delivery options depend on the destination country or region. Shipping costs and available options will be displayed at checkout before the order is completed, where international shipping is available.

Customers are responsible for providing complete and accurate shipping information when placing an order. If incorrect or incomplete information causes a delivery issue, please contact us promptly so we can review the circumstances and determine an appropriate resolution in accordance with law and our published policies.

Once an order has shipped, tracking information will be provided using the contact information supplied at checkout. Please allow additional time for tracking information to appear or update in the carrier's system.

For further information about order processing, delivery estimates, shipping availability, and tracking, please review our Shipping Policy.

Nothing in this section is intended to waive any delivery-related rights or remedies that cannot legally be excluded under law.

9. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our published Return & Refund Policy.

Eligible items may be returned within 30 days after the date of delivery, subject to the eligibility requirements and conditions described in our Return & Refund Policy.

To request a return, customers must contact our customer support team within the applicable return period and obtain return authorization and instructions before sending any item back.

Please provide your order number and the reason for the return so that we can review your request and provide the appropriate instructions.

Return Shipping Costs

Lunverique covers the return shipping costs for eligible returns, including returns requested due to personal preference and returns involving damaged, defective, incorrect, or incorrectly shipped items.

After a return request has been reviewed and authorized, our customer support team will provide a prepaid return shipping label or other prepaid return arrangements and explain how to return the item.

Customers are not required to pay eligible return shipping costs upfront and request reimbursement afterward. Customers must follow the return instructions provided by our customer support team.

Items must not be sent back before return authorization and instructions have been received.

Return Conditions and Restocking Fees

Returned items must meet the eligibility and condition requirements described in our Return & Refund Policy.

We do not charge restocking fees for eligible returns.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or different from what was ordered, please contact us with your order number and relevant photographs so that we can review the issue.

For eligible issues, Lunverique will cover the return shipping costs and provide prepaid return arrangements or other suitable instructions.

Exchanges

Exchange requests are subject to review and approval by our customer support team. Customers must contact us and receive exchange instructions before sending an item back.

Exchange availability, product availability, and conditions will be communicated before an exchange is arranged.

Refund Processing

Refund requests are reviewed and processed in accordance with our Return & Refund Policy.

Once a refund has been issued, your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Nothing in these Terms is intended to limit any consumer rights or remedies that cannot legally be excluded or restricted under law.

10. Customer Accounts

If you create or use a customer account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account, to the extent permitted by law.

You agree to provide accurate, current, and complete account information and to update it when necessary.

Please notify us promptly if you believe your account has been accessed or used without authorization.

We reserve the right to restrict or suspend account access when reasonably necessary for security, fraud prevention, or compliance purposes, subject to law.

11. Privacy

Your use of the Site is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, and handled in connection with our store and its services.

By using the Site, you acknowledge that personal information may be processed as described in our Privacy Policy and in accordance with privacy and data protection laws.

Please review our Privacy Policy for additional information about our privacy practices and the choices that may be available to you.

12. Intellectual Property and Third-Party Brands

The Site may contain text, graphics, logos, photographs, product images, icons, layouts, designs, and other materials. Rights in these materials belong to Lunverique or the third-party rights holders, as appropriate.

Third-party trademarks, brand names, logos, and other intellectual property displayed on the Site remain the property of their respective owners.

The appearance of third-party brands or trademarks on our Site does not mean that Lunverique owns those rights or has an official partnership, sponsorship, authorization, or endorsement relationship with the relevant brand, unless expressly stated and supported by authorization.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use Site content without the necessary permission, except as permitted by law.

Nothing in these Terms transfers ownership of third-party intellectual property to Lunverique or grants Lunverique rights that it does not possess.

13. User Content

If you voluntarily submit reviews, comments, suggestions, photographs, or other content through the Site or directly to us, you remain responsible for the content you provide.

You represent that you own the content or have obtained all rights and permissions necessary to submit it and that your submission does not violate law or infringe another person's rights.

To the extent permitted by law, you grant Lunverique a non-exclusive, royalty-free license to use, reproduce, and display content you submit for purposes reasonably related to operating, maintaining, improving, and presenting our store and related services.

This license does not grant unlimited permission to use identifiable personal photographs, testimonials, or other personal content in unrelated advertising campaigns. Where additional permission is required, we will seek it separately.

We reserve the right to remove or restrict user content that we reasonably believe violates these Terms, law, or the rights of others.

14. Third-Party Services and Links

The Site may use or link to third-party websites, applications, payment services, social media platforms, or other services that are not operated directly by Lunverique.

Third-party services may be subject to their own terms, privacy policies, and operating practices. We do not control all aspects of these services and cannot guarantee their availability, security, or independent practices.

Your use of third-party services is subject to the terms and policies of those providers.

Links to third-party websites are provided for convenience and do not necessarily constitute an endorsement or recommendation by Lunverique.

15. Disclaimer of Warranties

We make reasonable efforts to maintain the Site and provide accurate product and service information. However, we do not guarantee that the Site will always be uninterrupted, error-free, secure, or available at all times.

To the fullest extent permitted by law, the Site and its features are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted access to the Site or that all technical issues will be corrected immediately.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, warranty, or other protection that cannot legally be excluded or limited under law.

16. Limitation of Liability

To the fullest extent permitted by law, Lunverique will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of the Site or related services where such exclusions are legally permitted.

Any limitation of liability under these Terms applies only to the extent permitted by law and does not exclude or limit liability that cannot legally be excluded or limited.

Nothing in this section limits any rights, remedies, or protections available to consumers under law.

17. Indemnification

To the extent permitted by law, you may be responsible for losses and reasonable costs arising from your unlawful misuse of the Site, infringement of third-party rights, or material violation of these Terms, where such responsibility may legally be imposed.

Nothing in this section requires you to indemnify Lunverique for losses caused by our own unlawful conduct, negligence where liability cannot legally be excluded, or liabilities that cannot legally be transferred to you.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable under law, that provision will be limited or interpreted to the extent necessary to make it enforceable where legally possible.

If the provision cannot be made enforceable, it will be severed without affecting the validity or enforceability of the remaining provisions.

19. Suspension and Termination

We may restrict, suspend, or terminate access to the Site or customer accounts when reasonably necessary to protect the Site, our customers, or our business.

Such circumstances may include suspected fraud, unlawful activity, security threats, unauthorized access, or material violations of these Terms.

Any restriction, suspension, or termination will be subject to law and will not eliminate rights or obligations relating to orders, payments, refunds, or consumer protections that have already arisen.

20. Governing Law and Disputes

These Terms and any disputes arising from your use of the Site or our services will be governed by laws of the United States and the State of Texas, without depriving consumers of mandatory protections available under the laws that apply to them.

Any dispute relating to these Terms, an order, or the use of the Site will be handled in accordance with law and mandatory consumer protection requirements.

Nothing in this section limits your right to bring a claim or seek a remedy in a court or other forum where such right is protected by law.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our store operations, products, services, business practices, or legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

Unless otherwise required by law, revised Terms will become effective when published on the Site.

When law requires additional notice or consent for material changes, we will follow the relevant legal requirements.

We encourage you to review these Terms periodically to stay informed about the conditions governing your use of the Site.

22. Contact Information

If you have questions, concerns, or requests regarding these Terms of Service, please contact us using the information below.

Store Name
Lunverique

Website
https://www.lunverique.com/

Business Address
9014 Hopson Rd, Cleveland, TX 77328, United States

Customer Support Email
hello@lunverique.com

Customer Support Phone
+1 281-659-4213

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Central Time (CT)
Saturday – Sunday: Closed

We aim to review and respond to customer inquiries during our published customer support hours. Response times may vary depending on the nature and complexity of the inquiry.