Refund policy

At Lunverique, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a return and exchange process subject to the conditions outlined below. Please review this policy before submitting a return or exchange request.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must generally meet the following conditions:

  • Items must be unused, unworn, and unwashed.

  • Items must be in their original condition.

  • Original tags, packaging, and accessories should be included.

  • Proof of purchase or order information must be provided.

Items that show signs of use, washing, alteration, or damage not caused by a product defect or shipping issue may not qualify for a standard return.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and provide appropriate assistance.

2. How to Request a Return or Exchange

Before sending any item back, please contact our customer support team by email:

Email:
hello@lunverique.com

Please include the following information in your request:

  • Your order number.

  • The item or items you wish to return or exchange.

  • The reason for your request.

  • Photos of the item, if it is damaged, defective, or incorrect.

Our customer support team will review your return request within 1–3 business days and provide return authorization and instructions explaining how to proceed.

For exchange requests, please contact us with your requested replacement item or size. Our team will review the request and confirm the available exchange options.

Please do not send items back before receiving authorization and return instructions from Lunverique.

3. Return Shipping Method

We currently accept returns by mail only. In-person returns and drop-offs are not available.

After your return request is approved, our customer support team will provide the return mailing instructions.

4. Return Shipping Costs

Lunverique covers the return shipping costs for eligible standard returns, including returns due to a change of mind, size concerns, color or style preferences, or no longer wanting the item.

For approved exchanges, Lunverique covers both:

  • The shipping cost for sending the original item back to us.

  • The shipping cost for sending the replacement item to you.

For items that are damaged, defective, or incorrect, Lunverique will also cover the return shipping arrangements.

Please contact us before arranging any return shipment so we can provide the correct instructions.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

To help us review the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photos showing the item and the issue.

After reviewing your request, we will work with you to determine an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances.

Lunverique will cover the return shipping arrangements for confirmed damaged, defective, or incorrect items.

6. Exchanges

We offer direct exchanges for eligible items, subject to product availability and approval by our customer support team.

If you would like to exchange an item for another available size or option, please contact us before returning the original item.

For approved exchanges, Lunverique covers both the return shipping cost for the original item and the shipping cost for sending the replacement item.

Exchange requests are subject to the availability of the requested replacement item. If the requested item is unavailable, our customer support team will contact you to discuss the available options.

7. Refund Processing

Once your returned item has been received and inspected, we will notify you of the outcome of the return review.

If your return is approved, the refund will be issued to your original payment method, subject to the procedures and capabilities of the payment provider.

After a refund is issued, your bank, card issuer, digital wallet provider, or payment provider may require additional processing time before the funds appear in your account.

The time required for the funds to appear may vary depending on your payment provider. Lunverique cannot guarantee a specific posting date.

8. Original Shipping Charges and Refunds

Standard shipping is free for eligible delivery destinations within the United States, with no minimum purchase requirement.

If a separate shipping charge was paid for an order, the treatment of that charge in the event of a return will depend on the circumstances of the return and consumer protection requirements.

Where a return or refund is required because of an error attributable to Lunverique, we will handle shipping charges in accordance with the circumstances and applicable requirements.

9. Restocking Fees

Lunverique does not charge restocking fees for eligible returns or approved exchanges.

10. Return Authorization and Address

All returns must be authorized by Lunverique before an item is mailed back.

Please do not send returned items to our business contact address unless our customer support team specifically instructs you to do so.

After your request is reviewed and approved, we will provide the return mailing address and instructions.

Unauthorized returns may experience delays or may not be properly identified and processed.

11. Contact Us

If you have questions about returns, exchanges, or refunds, please contact us using the information below:

Store Name:
Lunverique

Website:
https://www.lunverique.com/

Email:
hello@lunverique.com

Phone:
+1 281-659-4213

Business Address:
9014 Hopson Rd, Cleveland, TX 77328, United States

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

We appreciate your business and thank you for shopping with Lunverique.

Last Updated: November 9, 2026