Payment Terms

Last Updated: November 9, 2026

At Lunverique, we strive to provide a secure, transparent, and convenient payment experience. This Payment Policy explains the payment methods available through our online store, payment authorization and processing, pricing, billing, refunds, and other payment-related terms applicable to purchases made through www.lunverique.com.

By placing an order through our website, you acknowledge and agree to the payment terms outlined in this policy.

1. Accepted Payment Methods

We accept the following payment methods through our online checkout, subject to availability, transaction eligibility, and the requirements of the applicable payment providers.

Credit and Debit Cards

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

Shopify Payment Options

  • Shop Pay

  • Shop Pay Installments

Digital Wallets

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Other Available Payment Methods

  • Bancontact

  • MB WAY

  • Satispay

At checkout, you'll see the payment methods you can use based on your location, order eligibility, payment service requirements, and other factors. Not every payment method works for every order.

If you go for installments, you’ll need to follow the rules, approval steps, payment schedules, and terms set by the payment provider. Make sure to read the terms carefully before picking installments.

Before your order gets processed, you need to get a valid payment authorization or confirmation for the payment method you picked.

2. Currency, Pricing, and Taxes

Product prices and the transaction currency will be displayed on our website or during checkout. The final order total will be presented before you complete your purchase.

Depending on the order and delivery destination, the total amount payable may include:

  • Product prices

  • Shipping charges

  • Promotional discounts or other eligible adjustments

  • Sales taxes and other legally required charges

Standard shipping is free for eligible delivery destinations within the United States, with no minimum purchase requirement.

For destinations outside the United States, international shipping availability and delivery charges, where supported, will be displayed during checkout. Customers are responsible for reviewing the available shipping options and charges before submitting an order.

If your payment method uses a currency different from the currency charged for your order, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, or other charges. These amounts are determined by the relevant financial institution or payment provider and are not controlled by Lunverique.

Please review the displayed product prices, shipping charges, taxes, and final order total carefully before completing your purchase.

3. Payment Processing and Security

Payments submitted through our online store are processed through Shopify and the third-party payment providers associated with the payment method selected at checkout.

Payment information is handled through the relevant checkout and payment processing systems in accordance with the providers' security practices, terms of service, and privacy policies.

We do not request that customers send complete payment card numbers, card security codes, account passwords, or other sensitive payment credentials through email or unsecured communication channels.

For your protection, please do not share sensitive payment information through customer support communications. If you have questions about how a particular payment provider handles your information, please review that provider's privacy and security policies.

4. Billing Verification and Order Security

To help protect customers and reduce the risk of unauthorized transactions, payment and order information may be subject to verification by the payment provider, financial institution, or payment security systems.

An order may be delayed, declined, or canceled if:

  • Payment authorization or confirmation is unsuccessful.

  • Required billing or payment information is incomplete, inaccurate, or inconsistent.

  • A transaction is flagged for additional security review.

  • Required payment verification cannot be completed.

  • Relevant order information cannot be reasonably verified.

If an order cannot proceed because of a payment or verification issue, we will make reasonable efforts to contact the customer using the email address provided during checkout, where appropriate.

Additional verification may be required before an order can be approved for processing.

5. Payment Authorization and Order Processing

When you submit an order, your selected payment method may undergo an authorization, verification, or confirmation process conducted by the payment provider or financial institution.

Depending on the payment method and the procedures of your financial institution, a pending authorization or temporary hold may appear on your account before the payment is fully processed. The timing and handling of these pending amounts are determined by the relevant payment provider or financial institution.

Orders proceed to fulfillment processing after the required payment authorization or confirmation has been successfully completed and verification procedures have been satisfied.

Our standard order processing time is 1–3 business days. Additional processing time may be necessary if payment verification, order review, or other order-related checks are required.

For more information about order handling, shipping arrangements, and estimated delivery times, please refer to our Shipping Policy.

If an order is canceled, any payment reversal, authorization release, or refund will be handled in accordance with the relevant payment provider's procedures and our store policies.

6. Failed or Declined Payments

If your payment is declined, unsuccessful, or cannot be completed, we recommend checking the following:

  • Your card or payment information has been entered correctly.

  • Your billing name, address, and other required details are accurate.

  • Your selected payment method is active and authorized for the transaction.

  • Sufficient funds or available credit are available, where applicable.

  • Your bank or payment provider has not restricted or declined the transaction.

If the issue persists, please contact your bank, card issuer, or payment provider for assistance. You may also try another payment method displayed at checkout, if available.

An order with unsuccessful payment authorization or confirmation cannot proceed to processing until the payment issue has been resolved.

7. Refunds and Payment Adjustments

Refund eligibility, return requirements, cancellation conditions, and refund procedures are governed by our Return & Refund Policy.

Approved refunds will generally be issued to the original payment method used for the purchase, subject to the capabilities and procedures of the payment provider.

Once a refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card issuer, digital wallet provider, or other payment service provider.

Payment reversals, adjustments, or authorization releases will be handled according to the original transaction details and the procedures of the relevant financial institution or payment provider.

For additional information about return eligibility, refund conditions, and return procedures, please review our Return & Refund Policy.

8. Payment Questions and Disputes

If you notice an unexpected charge, believe a payment has been processed incorrectly, or have concerns about a potentially unauthorized transaction, please contact us using the information provided in this policy so we can review the matter.

For transactions that you do not recognize or believe were made without your authorization, we also recommend contacting your bank, card issuer, or payment provider promptly. They can assist with transaction verification, account security, and dispute procedures.

We will make reasonable efforts to review payment-related inquiries using the available order and transaction information and provide appropriate assistance.

9. Order Confirmation and Changes

After an order has been successfully submitted, an order confirmation email will be sent to the email address provided during checkout.

Please review your confirmation email carefully to verify that your product selection, order details, shipping address, and contact information are correct.

If you identify an error or wish to request an order change or cancellation, please contact us as soon as possible. Requests cannot be guaranteed once order processing or shipment preparation has begun.

Submitting an order confirmation request or contacting customer support does not automatically cancel or modify an existing order. Any requested change or cancellation must be reviewed and confirmed by us.

If you do not receive an order confirmation email, please check your spam or junk folder before contacting our customer support team.

10. Contact Information

If you have questions about accepted payment methods, billing information, payment processing, refunds, or order charges, please contact Lunverique using the following information:

Store Name
Lunverique

Website
https://www.lunverique.com/

Business Address
9014 Hopson Rd, Cleveland, TX 77328, United States

Email
hello@lunverique.com

Phone
+1 281-659-4213

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed

We aim to respond to payment-related inquiries as promptly as reasonably possible during our published customer support hours.